Cancellations
You may cancel your order for a full refund at any time before it leaves for delivery or before pickup. Once an order is out for delivery, cancellation follows the return terms below.
Returns
We accept returns of new furniture within 3 days of delivery or pickup when the item is unused, undamaged and in its original condition.
- Returns are subject to a 15% restocking fee.
- Original delivery fees are non-refundable, and a pickup fee applies when we collect the item.
- Items picked up by the customer must be returned to our showroom by the customer.
- Refunds are issued to the original form of payment within 10 business days after the item is received and inspected.
Final sale items
The following cannot be returned: floor models, clearance and as-is items, special-order and custom items, and items that have been used, damaged after delivery or assembled by someone other than our team.
Damaged or defective items
Inspect your furniture at delivery and note any visible damage on the delivery receipt. Report concealed damage or defects within 48 hours of delivery with photos. We will repair, replace parts or replace the item at no cost to you. After 48 hours, defects are handled under the manufacturer's warranty. See our Warranty page.
Exchanges
Exchanges for a different item follow the return terms above. Any price difference will be charged or refunded.
Financed purchases
Refunds on purchases financed through Synchrony Bank or Wells Fargo are credited to your financing account according to the lender's terms.
How to start a return
Contact us with your order number. Do not ship items back without contacting us first.
Call (305) 677-0026, email generalmanager@eurocomfortfurniture.com, or visit our showroom at 8520 SW Bird Rd, Miami, FL 33155.